Billing

Mover by Files.com uses a prepaid Usage Pack model, where you purchase a data transfer package upfront in a size and duration that best fits your needs. Once purchased, the pack functions like prepaid credit: your balance decreases only as you transfer data between your connections, and it remains valid until the duration expires. This gives you full flexibility and control, ensuring you only pay for the data you actually need without ongoing commitments.

Usage Packs

We offer packs to meet a variety of needs, from initial testing to supporting a full migration from a legacy system. The usage packs range in size from 100GB up to 10TB, so you pay for only what you need.

To purchase a new package, log into your Mover by Files.com dashboard and click on Usage Packs. Choose your desired package size and Checkout.

Each usage pack includes an expiration date, which is calculated from the date you purchase. Once the pack is expired, you can no longer use any remaining transfer in the pack.

Payment Method

Mover by Files.com supports payment by credit card or by PayPal.

To add your payment method, go to the Billing page in your account.

All packages are charged to your payment method at the time of purchase. Your card will be processed immediately upon package selection.

How Data Transfer is Calculated

Only data that is actually transferred during a migration counts toward your usage. Files that are skipped are excluded based on your settings are not considered usage. Failed transfer attempts due to connectivity issues, permission errors, etc. are not considered usage.

Starting a Dry Run for a migration does not count as usage.

Managing Your Data Allowance

Your Purchase History page shows the usage packs you've purchased. The table includes:

Column	Contents
Package	The size of the usage pack
Purchased	When the pack was purchased
Expiration	How many days until the usage pack expires
Used	Amount of transfer used
Remaining	Amount of transfer remaining
Status	Active if the pack is not expired and has remaining usage. Used if there is not transfer remaining for the pack. Expired if the pack's expiration date has passed.