Profile

Your Mover by Files.com profile contains the account information we use to identify you and communicate about your migrations. You can update this information at any time through the Profile page.

Accessing Your Profile

Your Profile page is reachable from the main account menu. The profile is organized into three tabs for different types of account information.

Changes you make to your profile take effect immediately.

Account Tab

On the Account tab, you can change your name and your phone number.

Email Tab

Your email address is used for account login, notifications, and billing receipts. When you enter a new email address, you must also provide your current account password for verification. Requiring the password protects your account from unauthorized changes to login-critical information.

When you change your email address, your account data and migration history remain unchanged.

Password Tab

On the Password tab, you can update the password you use to log into Mover by Files.com. You must provide your current password as verification when you choose a new password.

Changing your password in your profile does not affect any of your Connections.

Mover by Files.com enforces password rules to help keep your account secure.

Getting Help

The Files.com Support Team is here to help you get the most out of Mover. Rely on our support engineers for help setting up Mover connections, guidance and best practices to configure migrations, reviewing dry run results, understanding usage pack balances, or troubleshooting error messages. Support is included at no extra cost, ensuring your migrations can be completed successfully and with confidence.

You can reach the Files.com Support Team by email at [email protected] , or call us directly at [phone]. Our team is committed to ensuring your experience is smooth and successful, so don't hesitate to reach out.