Profile and Account

Your Mover by Files.com profile contains your account and contact information. Update it from the Profile page.

Accessing Your Profile

Your Profile page is reachable from the main account menu. The profile is organized into three tabs for different types of account information.

Changes you make to your profile take effect immediately.

Account Tab

On the Account tab, you can change your name and your phone number.

Email Tab

Your email address is used for account login, notifications, and billing receipts. When you enter a new email address, you must also provide your current account password for verification. Requiring the password protects your account from unauthorized changes to login-critical information.

When you change your email address, your account data and migration history remain unchanged.

Password Tab

On the Password tab, you can update the password you use to log into Mover by Files.com. You must provide your current password as verification when you choose a new password.

Changing your password in your profile does not affect any of your Connections.

Mover by Files.com enforces password rules to help keep your account secure.

Files.com Support can help configure Mover connections and migrations, review dry-run results, explain usage pack balances, and troubleshoot errors. Support is included at no extra cost.

Email [e-mail] or call [phone].